High Tech. Human Touch.
Support Portal Move
New Helpdesk / Support Portal!
WHO: All Elearning Experts (now Moodle US) customers.
WHAT: Your current Support Portal will move to a new URL that is currently being finalized.
WHY: It is critical that we merge all the technical teams and helpdesk functions from the 3 companies that formed Moodle US into a single team. Doing this will allow for expansion of the talent and availability of the Moodle US support team to all our clients.
WHEN: NEW DATE!! Elearning Experts expects all clients to move to the new Support Portal on Wednesday, November 3, 2021. Assuming we have no delays, you will receive additional information about the login process prior to the switch to the new portal. For now, continue using the existing helpdesk.
WHERE (do you go for help if you have problems?): While we do not anticipate trouble with this move, you will need to accept an email based invite to the new support portal to use it. If you don't get an invite or they have trouble logging into the new location, you can submit a ticket in the old support portal. The existing support portal will remain in use for a limited time. Please reach out to me directly if you have questions about this - I am happy to discuss.
MORE INFORMATION IS COMING ON Monday, November 1, 2021. This information will be posted to our website (elearningexperts.net) and on the login page of the current portal.
ABOUT ELEARNING EXPERTS
Elearning Experts became part of Moodle US on August 1, 2021! We will joined the other US Partners My Learning Consultants and Moonami to bring you expanded services and talent. We are excited about the merger and so happy to be the first of the Moodle HQ owned global Partners.
Elearning Experts is a leading provider of learning and training solutions to people and organizations everywhere. Founded in 2012, the team at Elearning Experts has literally hundreds of years of combined experience in the world’s most popular open source learning management system, Moodle™.
Elearning Experts provides hosting, training, theme support, and custom content creation services to organizations using open source technologies across the world.
Elearning Experts is highly trusted in the industry, and over 90 percent of our clients operate with us under strict non-disclosure and confidentiality agreements. Our highly secure and scalable infrastructure is unparalleled in the industry.
Having provisioned and maintained literally thousands of Moodle™ sites over the years, our depth and breadth of experience with the core code and its evolutions is unsurpassed.
All this, and we're friendly and affordable, too!