Established April 1, 2017
Updated August 29, 2018
ELEARNING EXPERTS PRIVACY SHIELD STATEMENT
Elearning Experts LLC (“Elearning Experts LLC”) has adopted this Privacy Shield Policy (“Policy”) to establish and maintain an adequate level of Personal Data privacy protection. This Policy applies to the processing of Personal Data that Elearning Experts LLC obtains from Customers.
All Elearning Experts LLC employees who handle Personal Data from Europe or any other area are required to comply with the Principles stated in this Policy.
Capitalized terms are defined in Section 14 of this Policy.
This Policy applies to the processing of Customer Personal Data that Elearning Experts LLC receives in the United States concerning Customers who reside in Europe. Elearning Experts LLC provides online training software services to businesses.
This Policy does not cover data from which individual persons cannot be identified or situations in which pseudonyms are used. (The use of pseudonyms involves the replacement of names or other identifiers with substitutes so that identification of individual persons is not possible.)
II. RESPONSIBILITIES AND MANAGEMENT
Elearning Experts LLC has designated an internal team to oversee its information security program, including its compliance with the Privacy Shield program. The internal team shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to firstname.lastname@example.org.
Elearning Experts LLC will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that it collects. Elearning Experts LLC personnel will receive training, as applicable, to effectively implement this Policy. Please refer to Section 7 for a discussion of the steps that Elearning Experts LLC has undertaken to protect Personal Data.
III. RENEWAL / VERIFICATION
Elearning Experts LLC will renew its Privacy Shield certification annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism.
Prior to the re-certification, Elearning Experts LLC will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of Customer Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, Elearning Experts LLC will undertake the following:
Ensure that this Policy continues to comply with the Privacy Shield principles
Confirm that Customers are made aware of the process for addressing complaints and any independent dispute resolution process (Elearning Experts LLC may do so through its publicly posted website, Customer contract, or both)
Review its processes and procedures for training Employees about Elearning Experts LLC’s participation in the Privacy Shield program and the appropriate handling of Customer Personal Data
IV. COLLECTION AND USE OF PERSONAL DATA
Elearning Experts LLC provides various solutions to its Customers, which are predominantly business and educational institution customers, although individual consumers are not restricted from purchasing such products. Elearning Experts LLC may collect Personal Data from Customers when they purchase our products, visit our website, request information from us, or otherwise communicate with us.
The Personal Data that we collect may vary based on the Customer’s interaction with our website and request for our services. As a general matter, Elearning Experts LLC collects the following types of Personal Data from its Customers: contact information, including, a contact person’s name, work email address, work mailing address, work telephone number, title, and company name.
When Customers use our services online, we will collect their IP address and browser type. We may associate IP address and browser type with a specific customer. We also may collect Personal Data from persons who contact us through our website to request additional information; in such a situation, we would collect contact information (as discussed above) and any other information that the person chooses to submit through our website.
For certain products, Elearning Experts LLC serves as a service provider to its Customers. In our capacity as a service provider, we will receive, store, and/or process Personal Data owned and/or controlled by our Customers, including information about their employees, clients, customers, agents, or other individuals. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of each particular Customer. The information that we collect from our Customers in this capacity is used for managing transactions, reporting, invoicing, renewals, other operations related to providing services to the Customer, and as otherwise requested by the Customer.
Elearning Experts LLC uses Personal Data that it collects directly from its Customers and Customers’ customers indirectly in its role as a service provider for the following business purposes, without limitation: (1) maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto (including managing transactions, reporting, invoices, renewals, and other operations related to providing services to a Customer); (2) satisfying governmental reporting, tax, and other requirements (e.g., import/export); (3) storing and processing data, including Personal Data, in computer databases and servers located in the United States; (4) verifying identity (e.g., for online access to accounts); (5) as requested by the Customer; (6) for other business-related purposes permitted or required under applicable local law and regulation; and (7) as otherwise required by law.
V. DISCLOSURES / ONWARD TRANSFERS OF PERSONAL DATA
Except as otherwise provided herein, Elearning Experts LLC discloses Personal Data only to Third Parties who reasonably need to know such data. Such recipients must agree to abide by confidentiality obligations. Examples of Third Parties that may receive personal information include analysts or consultants that have been contracted on behalf of your employer (the Customer with which we are contracted) and will only be provided with advance written notice. All Third Parties receiving personal information must have a written confidentiality agreement in place between Customer and Third Party and Elearning Experts LLC and Third Party that meets or exceeds Privacy Shield standards.
Elearning Experts LLC may provide Personal Data to Third Parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, Elearning Experts LLC may store such Personal Data in the facilities operated by Third Parties. Such Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by Elearning Experts LLC and they must either: (1) comply with the Privacy Shield principles or another mechanism permitted by the applicable European data protection law(s) for transfers and processing of Personal Data; or (2) agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy. Elearning Experts LLC also may disclose Personal Data for other purposes or to other Third Parties when a Data Subject has consented to or requested such disclosure.
Elearning Experts LLC may be forced to disclose an individual’s personal information when compelled by a request made by a recognized public authority or where required to meet national security and or law enforcement requirements.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Elearning Experts LLC is potentially liable. Elearning Experts LLC’s liability under this agreement will be governed by the contract in place between Customer and Elearning Experts LLC.
VI. SENSITIVE DATA
Elearning Experts LLC does not collect Sensitive Data from its Customers.
VII. DATA INTEGRITY AND SECURITY
Elearning Experts LLC uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. Elearning Experts LLC has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. For example, access to Elearning Experts LLC’s electronic information systems requires user authentication via password or similar means. Elearning Experts LLC also employs access restrictions, limiting the scope of employees who have access to Customer Personal Data. Further, Elearning Experts LLC uses secure encryption technology to protect certain categories of personal data.
Despite these precautions, no data security safeguards guarantee 100% security all of the time.
IX. ACCESSING PERSONAL DATA
Elearning Experts LLC personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized.
X. RIGHT TO ACCESS, CHANGE OR DELETE PERSONAL DATA
Right to Access. As a user of the Elearning Experts LLC tool, you have the right to access your data at any time. Data subjects have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which Elearning Experts LLC collected the Personal Data. Data Subjects may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law. Upon reasonable request and as required by the Privacy Shield principles, Elearning Experts LLC allows Customers access to their Personal Data, in order to correct or amend such data where inaccurate. Note that personal data is removed from our systems permanently upon closure of Customer accounts, and in those cases, personal information is no longer accessible or editable.
Customers may edit their Personal Data by contacting Elearning Experts LLC by phone or email. In making modifications to their Personal Data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of Personal Data, Customers should submit a written request to the Elearning Experts LLC corporate office.
Requests for Personal Data. Elearning Experts LLC will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the Personal Data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If Elearning Experts LLC receives a request for access to his/her Personal Data from a Customer’s customer, then, unless otherwise required under law or by contract with such Customer, Elearning Experts LLC will refer such Data Subject to Customer.
Satisfying Requests for Access, Modifications, and Corrections. Elearning Experts LLC will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Data.
Limiting Use of Personal Data. You may request limitations on the use of your personal data specified in this agreement by contacting us at email@example.com.
XI. CHANGES TO THIS POLICY
This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles. We will make employees available of changes to this policy either by posting to our website, through email, or other means. We will notify Customers if we make changes that materially affect the way we handle Personal Data previously collected, and we will allow them to choose whether their Personal Data may be used in any materially different manner.
XII. QUESTIONS OR COMPLAINTS
Customers may contact Elearning Experts LLC with questions or complaints concerning this Policy at the following address firstname.lastname@example.org.
XIII. ENFORCEMENT AND DISPUTE RESOLUTION
Note that the possibility exists, under certain conditions, for the individual to invoke binding arbitration. Customers with questions or concerns about the use of their Personal Data should contact us at email@example.com. If a Customer’s question or concern cannot be satisfied through this process, Customers may bring a complaint before the United States Council for International Business EU Data Protection Authorities (USCIB EU DPA).
The USCIB advances the global interests of American business both at home and abroad. It is the American affiliate of the International Chamber of Commerce (ICC), the Business and Industry Advisory Committee (BIAC) to the OECD, and the International Organisation of Employers (IOE). As such, it has agreed to act as a trusted third party on behalf of the European Union (EU) Data Protection Authorities. Elearning Experts LLC has agreed to participate in the dispute resolution procedures of the panel established by the EU DPAs to resolve disputes pursuant to the Privacy Shield Principles and is registered with the USCIB.
You may contact the USCIB here: http://www.uscib.org/contact-uscib-ud-724/
In compliance with the Privacy Shield Principles, Elearning Experts LLC commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact firstname.lastname@example.org.
As part of this agreement, Elearning Experts LLC subjects itself to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
“Customer” means a prospective, current, or former partner (distributor or reseller), vendor, supplier, customer, or client of Elearning Experts LLC. The term also shall include any individual agent, employee, representative, customer, or client of an Elearning Experts LLC Customer where Elearning Experts LLC has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.
“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her personal physical, psychological, mental, economic, cultural or social characteristics. For Customers residing in Switzerland, a Data Subject also may include a legal entity.
“Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of Elearning Experts LLC or any of its affiliates or subsidiaries, who is also a resident of a country within the European Economic Area.
“Europe” or “European” refers to a country in the European Economic Area.
“Personal Data” as defined under the European Union Directive 95/46/EC means data that personally identifies or may be used to personally identify a person, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, email address, user ID, password, and identification numbers. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland, the term “person” includes both a natural person and a legal entity, regardless of the form of the legal entity.
“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious or philosophical affiliations or opinions, sexual orientation, or trade union membership.
“Third Party” means any individual or entity that is neither Elearning Experts LLC nor an Elearning Experts LLC employee, agent, contractor, or representative.
Elearning Experts LLC
8918 George Washington Memorial Hwy
Yorktown, Virginia 23690