Tickets typically have a human response in less than an hour. Critical tickets receive immediate attention online - day or night.
While tickets start in the support portal, we move easily from email to phone to webinar session as each support request requires.
We understand elearning and we don't outsource our technical support or use scripted Q&As to gather info or reply to your requests.
Elearning Experts will be the first to tell you that not every ticket can be resolved quickly or at all in some cases. However, 95%+ of our support requests are resolved in full per our Service Agreement timeline.